Privacy Policy

Soft Play Westchester is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit an inquiry, or book our toddler soft play rental services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Full name
Email address
Phone number
Billing and event address
Event date and rental details
Payment information (processed securely through third-party payment processors)
Any additional information you voluntarily provide

We do not knowingly collect personal information from children under 13.

2. How We Use Your Information

We use your information to:

Process reservations and payments
Communicate regarding your booking or inquiry
Deliver, set up, and pick up rentals
Send confirmations, invoices, and updates
Improve our website and services
Respond to customer support requests

We do not sell, rent, or trade your personal information.

3. Sharing Your Information

Your information is shared only when necessary, including with:

Payment processors
Scheduling, CRM, and invoicing platforms
Service providers assisting with operations

All third parties are required to protect your information and use it only for authorized purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system can be guaranteed 100% secure, we take appropriate steps to prevent unauthorized access, disclosure, or misuse.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings, though some features may not function properly.

6. Your Privacy Rights (New York Residents)

You may request to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications

To make a request, contact us at: info@softplaywestchester.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, contact:

Soft Play Westchester
Email: info@softplaywestchester.com

⚠️ Disclaimer

This Privacy Policy is provided as a general template and does not constitute legal advice. For full compliance with New York law and payment processing regulations, consider consulting a legal professional.